Privacy Policy
Last updated: October 2026
This Privacy Policy explains how The Phone Repair Hub (“we”, “us”), located at 2545 E Speedway Blvd #135, Tucson, AZ 85716, collects, uses and protects personal information when you visit this website, call or text us, or buy, sell or repair a device with us.
1. Information We Collect
We collect information you give us, such as your name, phone number, email address and device details, when you contact us, request a quote or use our services. We also collect basic website data, such as browser type, pages visited, approximate location and cookie data. When calls are measured by call tracking tools, we collect call information such as the number you call from and the date, time and length of the call. Payments are handled by our payment processors, and we do not keep full card numbers.
2. How We Use Your Information
We use your information to respond to your inquiries, provide and improve our services, schedule and complete repairs, process payments, keep records required by law, measure and improve our website and advertising, and prevent fraud. We do not sell your personal information.
3. Service Providers, Call Tracking and CRM
We share information only as needed to run our business or as required by law. This includes payment processors and RepairOps.AI, our website hosting and marketing service provider, which receives the requests you send through our website forms and delivers them to our team through its lead management and customer relationship management (CRM) tools, which may include GoHighLevel. We also use call tracking, email and text messaging providers. These providers handle your information only to provide services to us. We do not share your information with third parties for their own marketing.
4. Text Messages (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can reply STOP to opt out or HELP for help at any time. See our Terms & Conditions for details.
5. Cookies and Advertising
This website uses cookies and similar tools, including tools from advertising platforms such as Google, to understand how visitors use the site and to measure our ads and the calls and form submissions that come from them. You can block or delete cookies in your browser settings, but some features may not work as expected.
6. Data on Your Device
When you bring us a device, we do not intentionally access your personal files. Please back up your data before service. We are not responsible for data loss.
7. Data Retention and Security
We keep your information only as long as needed for the purposes above or as required by law, and we use reasonable administrative, technical and physical measures to protect it. No method of storage or transfer is completely secure.
8. Your Rights
You may ask to access, correct or delete your personal information by contacting us using the details below, subject to applicable law. We may need to confirm your identity first.
9. Children
This website is not directed to children under 13, and we do not knowingly collect their personal information.
10. Contact Us
The Phone Repair Hub
2545 E Speedway Blvd #135, Tucson, AZ 85716
Phone: (520) 812-0057
Email: brandon@thephonerepairhub.com