Skip to main content

2545 E Speedway Blvd #135, Tucson, AZ 85716

(520) 812-0057 Mon - Sat 10 - 7 | Sun 11 - 5

Warranty / Refund Policy

Last updated: October 2026

We want you to know exactly what is covered before you pay. This page explains our limited warranty, when refunds apply and how returns work for repairs and for devices bought from us at our store.

1. Upfront Pricing and Approval

You receive a clear estimate before any repair begins and a clear price before any sale is completed. Nothing is final without your approval. If more work is needed after a repair has started, we ask for your approval first.

2. Warranty on Repairs

Completed repairs include a limited warranty on the installed part and the workmanship. The coverage period is confirmed before you pay and written on your receipt. If we cannot complete an approved repair, you are not charged for that repair.

3. Warranty on Devices You Buy

Devices we sell include a limited warranty against defects that are not caused by damage or misuse. The coverage period is confirmed before you pay and written on your receipt.

4. Returns

The condition of each device and any return window are explained before you pay and written on your receipt. A device returned under those terms must be in the same condition as when it was sold, with any included accessories.

5. What the Warranty Does Not Cover

  • New physical or accidental damage, including cracks, pressure damage or bent frames
  • Liquid or moisture exposure
  • Software issues, viruses, account locks or data loss
  • Damage from work done by another provider
  • Normal wear and tear

6. How Warranty Claims Work

Bring the device and your receipt to our store. If the issue is covered, we will redo the repair, or replace the device or offer a comparable one, at our discretion. Warranty claims are handled by repair or replacement, not cash refunds, unless the law requires otherwise.

7. Selling a Device to Us

When you sell us a device and accept payment, the sale is final.

8. Important Notes

  • Please back up and remove your data before a repair or before selling a device. We are not responsible for data loss.
  • Manufacturer warranties are separate from our warranty.
  • We are an independent business and are not affiliated with any device manufacturer. See our Brand Disclaimer.

Contact Us

The Phone Repair Hub
2545 E Speedway Blvd #135, Tucson, AZ 85716
Phone: (520) 812-0057
Email: brandon@thephonerepairhub.com
Mon to Sat 10 AM to 7 PM, Sun 11 AM to 5 PM

The Phone Repair Hub is operated by Phone Repair Hub LLC.